Complaints and appeals

Complaints and appeals are received and considered pursuant to the requirements of:
-Standard LVS EN ISO / IEC 17065
-Law “On Protection of Consumers' Rights”
-Law “On conformity assessment”
-Quality System of the Company
 
All complaints and appeals are considered and documented in compliance with the mandatory procedure. Within two business days after the receipt of a complaint or appeal, the company's management decides on the acceptance or rejection of the complaint or appeal and provides the applicant with a reasoned response. To consider the complaint or appeal in the company there is appointed a competent commission, which considers the complaint or appeal and decides – whether to carry out corrective actions to eliminate deficiencies in the operations of the company, or to reject the complaint. All the decisions of the commission and the realization of the corrective action, in compliance with the mandatory procedure, shall be brought to the knowledge of the applicant.
 
Please address complaints and appeals to:
e-mail: kovalev@icqc.lv
Correspondence address: „International Center for Quality Certification - ICQC” Ltd.
63 Skolas Street, off. 16, Jurmala, LV-2016, Latvia
 
Advice can be obtained from the Head of the Quality System:
Sergey Kovalev
+371 20399443
kovalev@icqc.lv
Product Certification Center